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Group 65 Go to Intercom Deutsch English Español Français Português do Brasil 日本語 Advice and answers from the Intercom Team What is Intercom? Here for the first time? See how Intercom can help; from sales and marketing, to customer engagement and support. +1 8 articles in this collection Written by Jack Jenkins, Ruairí Galavan, Des Traynor and 1 other Installing Intercom - Setting up your workspace Everything you need to know to install Intercom and get started +1 35 articles in this collection Written by Jack Jenkins, Ruairí Galavan, Liam Keegan and 1 other The Intercom Messenger Setting up and customizing your Messenger to start chatting with customers +1 26 articles in this collection Written by Jack Jenkins, Liam Keegan, Ruairí Galavan and 1 other The Intercom Platform Tracking your customers in the Intercom platform for better relationships. +7 51 articles in this collection Written by Ruairí Galavan, Jack Jenkins, DJ and 7 others Supporting customers with Inbox Setting up and using Intercom Inbox to support customers and convert leads at scale. +3 56 articles in this collection Written by Ruairí Galavan, Liam Keegan, Penny-Merelle and 3 others Sending messages and building Smart Campaigns How to send perfect messages and targeted Campaigns. 25 articles in this collection Written by Ruairí Galavan, Liam Keegan, and Jack Jenkins Sending Chats, Posts & Banners in your app or on your website Sending the right message at the right time lets you capture leads, and connect with customers. +2 21 articles in this collection Written by Jack Jenkins, Liam Keegan, Thomas Creighton De Farias and 2 others Sending effective emails Everything you need to know about sending emails with Intercom, and ensuring they land in your customers' inbox. +4 29 articles in this collection Written by Ruairí Galavan, Laura Jolly, Liam Keegan and 4 others Providing help content with Intercom Articles Using Articles, the product to provide self serve content for your customers 26 articles in this collection Written by Ruairí Galavan, Jack Jenkins, and Liam Keegan Onboarding and activating customers with Product Tours Show your customers the way to success with interactive Product Tours. +1 14 articles in this collection Written by Liam Keegan, Brian Byrne, Jack Jenkins and 1 other Automating interactions with Custom Bots Automate simple processes to speed up your sales funnel, offer proactive support and engage your customers. 18 articles in this collection Written by Liam Keegan, Ruairí Galavan, and Jack Jenkins Automating support with Resolution bot Setting up Resolution bot to provide instant resolutions 24/7 12 articles in this collection Written by Jack Jenkins and Laura Jolly Operator & Task Bots How Operator's Task Bots can save your team valuable time +1 19 articles in this collection Written by Ruairí Galavan, Liam Keegan, Jack Jenkins and 1 other Intercom in your mobile app Everything you need to know about installing and using Intercom in your mobile app. 12 articles in this collection Written by Jack Jenkins, Liam Keegan, and Mathew Cropper Reporting in Intercom Measuring the performance of your teams, messages, articles and automations. +2 17 articles in this collection Written by Jack Jenkins, Liam Keegan, Kaitlin Pettersen and 2 others Apps and Integrations Learn about Intercom's app store, adding apps to your workspace and building your own custom apps. +1 39 articles in this collection Written by Ruairí Galavan, Jasmine Jaume, Jack Jenkins and 1 other Getting started with Intercom Everything you need to know to get started with Intercom 8 articles in this collection Written by Danielle Swanser Switching to Intercom How to use Intercom in place of other products, like Zendesk or Drift. 7 articles in this collection Written by Liam Keegan and Jack Jenkins Privacy & terms Updating your privacy policy to include Intercom, and our own terms and privacy policies. +1 8 articles in this collection Written by Ruairí Galavan, Caitlin Brodie, Thibault Candebat and 1 other Intercom Academy Using Intercom Academy to level up and learn new skills. 2 articles in this collection Written by Jack Jenkins Engaging your customers with Series 8 articles in this collection Written by Jack Jenkins Community Webinars Academy We run on Intercom...